Germany
All items are sent via DHL which takes 3 to 5 working days. You will receive a confirmation once shipped.
All items are shipped for a flatrate of 8 €.
Except orders more than 5 kg. Please contact me for a bigger order.
I am registered at LUCID Packaging Register.
EU
International items are send via DHL international which takes about 5 – 10 working days.
All items are shipped for a flatrate of 20 €.
Except orders more than 5 kg. Please contact me for a bigger order.
Rest of Europe and Switzerland
Via DHL international which takes 5-10 working days.
All items are shipped for a flatrate of 30 €.
Except orders more than 5 kg. Please contact me for a bigger order.
All items are shipped for a flatrate of 30 €.
Except orders more than 5 kg. Please contact me for a bigger order.
USA
International items are send via DHL international which takes about 10 – 30 working days.
All items are shipped for a flatrate of 50 €.
Except orders more than 5 kg. Please contact me for a bigger order.
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During busy periods times can take a few more days.
I can not be held responsible for these delays.
All items are send with a ‘Track and Trace’ code which will be send to you in an e-mail.
Countries that I ship to
Germany, Belgium, Denmark, Ireland, Switzerland, Czech Republic, Slovenia, Portugal, Estonia, Finland, Hungaria, USA.
I am not sending to different EU countries like France, Spain, Italy and so on, due to complicated and very expensive licenses for the packaging register. I am sorry.
I am not sending to different EU countries like France, Spain, Italy and so on, due to complicated and very expensive licenses for the packaging register. I am sorry.
Please get in touch for VAE.
Returns
Each item is described carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc.
Every piece is handmade, so dimensions and glaze can vary.
In the case that you would like to return your item, please cancel your order in your accont.
Whitin 14 days items can be returned and I’ll refund the money to you.
I cannot pay for the returning costs, as I am a very small business. Sorry for that.
However if the piece is broken I can’t refund the money to you.
Items that can’t be returned:
-Seconds
-Sale
-Custommade orders